---
title: "Troubleshooting and FAQ"
description: "Find causes and fixes for real PostSprout setup, connection, article and permission messages. Check the right settings before retrying a failed action."
group: "Troubleshooting"
order: 1
updated: "2026-11-01"
features: []
---
# Troubleshooting and FAQ

## What should I check when something does not work?

Read the message, check the active blog and look at the relevant settings before retrying. A draft, a scheduled article and a published article are different states. For writing or publishing problems, check **Plan & Billing**, the site connection and the **To review** queue.

## When to use it

Use this page when a saved setting, connection test or article action fails. Start with the message closest to yours. If a problem continues, use **Contact support** where the app offers it, or email **hello@postsprout.app**. Include the blog name, action and message. Do not send passwords or API keys.

## First checks

1. Check that the blog switcher shows the blog you meant to use.
   ![Blog switcher open in the sidebar with Fernbrook Goods selected](/docs-images/troubleshooting/faq/1.webp)
2. Read the status in **Articles**, **To review** or **Published**. Use **Preview** or the live link to confirm which version you are looking at.
   <!-- screenshot: Articles To review showing the status and Preview action -->
3. Open **Settings** for connection problems, **Plan & Billing** for allowance problems, or pipeline **Activity** for a failed run.
   <!-- screenshot: Pipeline Activity with a failed run and its reported stage -->

## Setup and connection messages

| Message | Cause | What to do |
| --- | --- | --- |
| “Blog name and niche are required” | Setup is missing required brand details. | Fill in the blog name and niche, then submit again. |
| “At least one seed keyword is required” | Setup has no seed keyword. | Add a keyword for the subjects your blog should cover. |
| “Reading your site took too long. Your site may be slow right now.” | The site read timed out. | Try again when the site is reachable, or fill in the brand details by hand. |
| “You have been signed out. Sign in again, then try again.” | Your session is no longer valid. | Sign in before retrying the site read. |
| “Add an application password to create the connection” | A new WordPress connection has no usable application password. | Generate one in WordPress and enter it in the connection form. |
| “Enter a new application password when changing the WordPress site URL” | The saved password belongs to the old address. | Enter a password for the new site, save and test again. |
| “Invalid shop domain. Expected your-store.myshopify.com” | The Shopify address is not in the accepted format. | Use the store's `myshopify.com` domain. |
| “Slack webhook URL must be an https://hooks.slack.com/ incoming webhook URL.” | The notification destination is not an accepted webhook. | Copy the incoming webhook URL from Slack. |

## Article and access messages

| Message | Cause | What to do |
| --- | --- | --- |
| “Start your trial or choose a plan to generate articles.” | Generation has no qualifying subscription. | Check **Plan & Billing** and the available plan choices. |
| “Monthly article limit reached” | The account has used or reserved its allowance. | Check account usage and plan options. |
| “Daily regeneration limit reached” | The separate daily rewrite allowance is exhausted. | Try after the daily limit resets. A plan upgrade does not clear this daily limit. |
| “Only an owner of this blog can do that.” | The requested action changes an owner-only setting. | Ask the blog owner to make the change. |
| “You do not have permission to change this blog.” | Your role does not permit the change. | Ask an owner to check your access. |
| “File too large (max 10MB)” | An image exceeds the upload limit. | Export a smaller image and upload again. |
| “Invite created, but the email didn't send. Use Resend to try again.” | The invitation exists, but email delivery failed. | Use **Resend** under **Pending invites**. |

## Why is there no live article link?

A saved draft is not published yet. Check **To review**: the article may still wait for **Approve & Publish**. If you scheduled the article, check its publishing time and timezone. Then check your site connection in **Settings**.

## Why does my site still show the old text?

A save can succeed in PostSprout while the update to your site fails. You then see **“Saved here, but blog update failed”**. Check the publishing connection, then choose **Edit** and **Save** again. Check the live page after the retry.

**“AI images are unavailable for this blog. Contact support to regenerate images.”** means an image cannot currently be generated. Choose **Contact support** or **Upload Image**.

**“Automatic publishing paused”** means scheduled runs stopped after failures. Check pipeline **Activity**, contact support if needed, then use **Re-enable auto-pipeline** when the problem is resolved.

## Related pages

[Shopify](/docs/connect-your-site/shopify) · [WordPress and WooCommerce](/docs/connect-your-site/wordpress) · [Articles and the editor](/docs/features/articles) · [Notifications](/docs/features/notifications) · [Team members and roles](/docs/features/team) · [Plans and billing](/docs/plans-and-billing/plans)